Support and services
A highly qualified team of experienced engineers provides a comprehensive range of services to ensure the operability and security of customer systems.
Additional Services
01
Version updates performed by IVA support teams
02
Health checks (verification of configuration, settings, load, and conflicts)
03
Network infrastructure audit
04
Computing infrastructure audit
05
Integrations
06
One-time event support
07
Consulting on the development of interconnectors: IVA API => third-party SW
08
Support for modernization and migration from legacy systems
Why Technical Support is Necessary
Ensuring uninterrupted operation of systems and IT services
Reducing the risk of technical failures and malfunctions
Fast and effective resolution of issues
Providing a "safety net" for the customer’s internal technical specialists
Providing software updates and security patches
What is Included in Technical Support
24/7 User Support
Available across all time zones
Assistance provided directly by the software solution developers
Support services delivered through an updated personal account interface
Multiple Communication Channels
Client Portal, telephone, or a dedicated support channel
