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IVA CS

Telephony

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About the product

The IVA CS telephony server is built to handle internal corporate communications, manage and route incoming calls, and support local, mobile, long-distance, and international services through a VoIP gateway for connectivity with public telephone networks. IVA CS is a full in-house solution for building or upgrading a unified corporate or departmental telephony system for all employees.

Functions and Features

Support for Class 5 softswitch functionality

High availability (active-active) with survivable node support

Corporate telephony services and solutions

Call routing and processing

Integration with other systems via API

Support for both third-party phones and proprietary devices

Capabilities

Flexible call routing based on priority, schedules, load balancing, and availability, with support for access groups, external gateways and PBX systems, as well as inter-domain routing
Domain-based administration with load distribution across domains
Multi-level IVR (interactive voice response) with support for dialing authorized extensions
Call transfer and call forwarding
Call groups with configurable call distribution algorithms, call queues, and call pickup
Call recording, voicemail, and automated attendant
Advanced role-based access control model
Call and distribution restrictions based on subscriber groups
Unified web-based administrative interface
Multi-endpoint support across devices
Automatic configuration of IP phones
SIP protocol support
Virtually unlimited scalability
Multi-level redundancy
Media proxy support for call handling
API-based integration with third-party solutions
Single-server or multi-server deployment options
Essential Session Border Controller (SBC) features
LDAP and IVA ID integration
System auditing with syslog support
Real-time monitoring of active calls, active registrations and cluster health
Single-server or multi-server deployment options
Seamless integration with IVA One and IVA MCU